Exchange Policy

EXCHANGE

We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.

If you wish to return your item, we must receive your request within 07 days of the date you received your item.

REFUNDS

Once we receive your returned item, our team will review your request and inspect the item. We will call you confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, we’ll issue an online credit equal to worth of the article returned. You can use this online credit for your next online shopping.

EXCHANGES

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one at your door steps. Please email kidsmania.pakistan@gmail.com or call us at +92-3202626791 (Whatsapp Only) within 07 days of receiving your product to begin the process.

RETURN SHIPPING

After you’ve submitted a return request to kidsmania.pakistan@gmail.com or call us at +92-3202626791 (Whatsapp Only) . After reviewing your request, if the article is delivered wrong from our side than we’ll get it picked from your doorstep and you will not be charged for shipping. But if the article is delivered right as per order and do not have any issue with it and you still want to exchange than you’ll have to pay Only 250 pkr Exchange charges from door steps or ship the article and we’ll issue an online credit for future shopping or refund the articles amount only.

ARE THERE ANY LIMITATIONS TO THE PRODUCTS I CAN EXCHANGE?

Kids Mania makes sure that all their customers are satisfied so we offer you the opportunity to exchange a product for another if the need arises. However, there are a few limitations as to how you can avail this opportunity.

  • Please note that items on sales and promotions are not eligible for exchange
  • Once sales start the final price at the sale will be the final price for any exchange
  • The product is in a re-saleable condition

Please make sure that all tags and items are intact and that the garment is unused.