Terms and Conditions

Kids Mania Terms and Conditions

Welcome to Kids Mania! These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please refrain from using our website or purchasing from us.

 

1. General Terms

    Kids Mania is an online kids’ clothing store operating in Pakistan, providing high-quality fashion for children of all ages.

    By placing an order on our website, you confirm that you are over the age of 18 or have the consent of a parent or guardian to make a purchase.

    We reserve the right to modify, update, or change these Terms at any time. Any changes will be posted on this page, and your continued use of the website will be considered your acceptance of the updated Terms.

 

2. Product Information

    Accuracy: We strive to ensure all product descriptions, prices, and images on our website are accurate and up-to-date. However, there may be occasional errors or discrepancies. We reserve the right to correct any errors without prior notice.

    Availability: All products are subject to availability. If a product you ordered is out of stock, we will inform you and offer alternatives or a full refund.

    Colors & Sizing: Due to differences in screen displays and product photography, actual colors may vary from what you see online. Product sizes are based on standard sizing guides, but we recommend checking the sizing charts carefully before placing an order.

 

3. Order Processing and Payment

    Order Confirmation: When you place an order, you will receive an email confirmation that your order has been successfully received. This is not an acceptance of your order. Acceptance occurs when we dispatch the order.

    Payment Methods: We accept payments through various methods, including credit/debit cards, online banking, and cash on delivery (COD).

    Payment Security: We use secure payment gateways to process transactions. Your payment details are encrypted to ensure your privacy and security.

    Order Cancellation: Once an order is placed, it can be canceled or modified. Please contact our customer support team for assistance.

 

4. Shipping and Delivery

    Shipping Locations: We offer nationwide shipping across Pakistan.

    Delivery Times: Delivery times vary based on location. Orders within Lahore are typically delivered within 1 business day, while other cities may take 2-3 business days.

    Shipping Fees: Shipping charges are Rs.179/- for order below Rs.1500/-. Order above Rs.1500/- will be shipped free. The final shipping cost will be displayed at checkout.

    Order Tracking: After your order is shipped, we will provide you with tracking information via email to track your shipment.

    Delivery Issues: If your order is delayed or damaged, please contact us immediately. We will work with the courier to resolve the issue.

 

5. Returns and Exchanges

    Return Policy: If you want to return your order then you have to email us at kidsmania.pakistan@gmail.com or call us at +92 320 2626791. After reviewing your request, if the article is delivered wrong from our side than we’ll get it picked from your doorstep and you will not be charged for shipping. But if the article is delivered right as per order and do not have any issue with it and you still want to exchange than you’ll have to pay Rs.250/- exchange charges from door steps or ship the article and we’ll issue an online credit for future shopping or refund the articles amount only.

    Exchanges: In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one at your door steps. Please email kidsmania.pakistan@gmail.com or call us at +92 320 2626791 within 07 days of receiving your product to begin the process.

    Refunds: Once we receive your returned item, our team will review your request and inspect the item. We will call you confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, we’ll issue an online credit equal to worth of the article returned. You can use this online credit for your next online shopping.

 

6. Customer Responsibilities

    Account Information: When creating an account on our website, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.

    Use of Website: You agree to use the website for lawful purposes only. You may not engage in activities such as hacking, spamming, or using the website in a manner that could damage, disable, or interfere with its operation.

    Product Reviews: If you choose to leave a review or comment on any product, you must ensure that it is respectful, accurate, and complies with our content guidelines. We reserve the right to remove inappropriate or offensive content.

 

7. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and safeguard your data.

 

8. Intellectual Property

    Copyright: All content on the Kids Mania website, including logos, images, text, and designs, is the property of Kids Mania or its licensors and is protected by copyright laws.

    Trademarks: The trademarks, service marks, and logos used on this site are the property of Kids Mania. You may not use these marks without our prior written consent.

 

9. Limitation of Liability

    Disclaimer: Kids Mania is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our website or products purchased from us.

    Force Majeure: We are not responsible for any delays or failures in performance due to causes beyond our control, such as natural disasters, strikes, or other unforeseen circumstances.

 

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Pakistan. Any disputes arising under or in connection with these Terms will be resolved in the courts of Lahore, Pakistan.

 

11. Contact Us

If you have any questions, concerns, or inquiries about our Terms and Conditions, please feel free to contact us:

Email: kidsmania.pakistan@gmail.com

Phone: +92 320 2626791

 

Effective Date: [13-Feb-2025]